Customer satisfaction is a priority at Silly Hammy. Therefore comments are much appreciated. In addition if your product arrives damaged, it will be quickly be repaired or replaced. Please keep in mind that all Silly Hammy items are hand crafted and often personalized. They are made to order, and it is for this reason we do not give refunds unless the item is damaged. Refunds or exchanges are not guaranteed and is subject to review of the product that is returned.